Return & Exchange Policy

We want you to love every Luminous Essence product you receive. If something isn't right, we're committed to making it right — quickly and hassle-free.

Return Window

We accept returns within 30 days of the delivery date. To initiate a return, items must be received by our team within this window. Returns requested after 30 days will not be accepted.

Eligible Items

To qualify for a return, items must meet all of the following conditions:

Unused and unopened in their original, sealed packaging
In the same condition as when received — no damage, tampering, or missing components
Accompanied by a receipt or valid proof of purchase
Tags and seals must be intact

Non-Returnable Items

Due to the nature of our products, the following items are final sale and cannot be returned or exchanged:

Opened or used beauty and personal care products
Perishable goods
Custom or personalized products
Sale or clearance items
Gift cards
Bundled sets where any item has been opened

Return Shipping Costs

Customers are responsible for all return shipping costs, unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit. Original shipping charges are non-refundable.

Exchange Process

We currently process exchanges by having you return the original item and place a new order for the desired replacement. This ensures the fastest possible turnaround. Here's how it works:

Contact us at schellie.stevens@gmail.com with your order number and the item you'd like to exchange.
We'll send you a return authorization and instructions.
Ship the original item back to us at your expense using a trackable shipping method.
Once received and inspected, place a new order for your replacement item.

Refund Method & Timeline

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue promptly at no cost to you.

How to Initiate a Return

Email us at schellie.stevens@gmail.com with your order number and reason for return.
Our team will respond within 1–2 business days with return authorization and shipping instructions.
Pack your item securely and ship it back to us at your own expense using a trackable carrier.
Once we receive and inspect your return, we'll process your refund or exchange.