Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping typically takes 5–7 business days. Expedited options are available at checkout for 2–3 business day delivery.
Q: Do you ship internationally?
A: We currently ship within the US only.
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package in real time.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery on unopened, unused products in original packaging. Final sale items are not eligible for return.
Q: How do I start a return?
A: Email us at schellie.stevens@gmail.com with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive your return.
Products & Ingredients
Q: Are your products clean and safe?
A: Yes! Our formulas are free from parabens, sulfates, and harsh chemicals. We prioritize skin-safe, dermatologist-friendly ingredients.
Q: Are your products suitable for sensitive skin?
A: Many of our products are formulated for all skin types, including sensitive skin. Check each product page for specific skin type recommendations.
Q: Are your products cruelty-free?
A: Absolutely. Luminous Essence is proudly cruelty-free — we never test on animals.
Skincare Routine & Usage
Q: How do I use your serums?
A: Apply a few drops to clean, dry skin after toning and before moisturizing. Gently press into skin using upward motions for best absorption.
Q: Can I layer multiple Luminous Essence products?
A: Yes! Our products are designed to work beautifully together. Start with the lightest texture and layer up to richer formulas.
Q: How long before I see results?
A: Most customers notice visible improvements within 2–4 weeks of consistent use. For best results, use daily as part of your morning or evening routine.